Support
We pride ourselves on delivering excellent service from your first enquiry to your final delivery.
Whether you’re placing a large bulk order or need just a few hundred cups for a one-off event, our experienced team at Cupworks is here to provide professional guidance, clear pricing, and reliable communication – from Britains leading custom cup specialist.
Our UK-based support team understands the needs of event organisers, hospitality operators, and brand managers. We respond promptly to all enquiries, ensuring you receive the information and support you need to make your order a success.
Customer Service & Support
We know that ordering custom products can feel complex, especially if it’s your first time. That’s why our customer service team is trained to make the process simple and transparent.
We’ll guide you through:
- Selecting the right cup sizes and printing styles for your use case
- Understanding bulk pricing and lead times
- Submitting your artwork files for printing
- Managing delivery schedules for multi-site operations
- Coordinating deposit return schemes or cleaning logistics if required
Our goal is to make reusable cups an effortless part of your operation and not an extra task.
Frequently Asked Questions
Simply email [email protected] or fill in our online contact form with your required quantity, size, and design details.
Our team will send you a no-obligation quotation within one working day.
Absolutely. By replacing single-use plastic and disposable cups, Cupworks cups reduce waste dramatically. They are reusable and recyclable, keeping environmental impact and transport emissions to a minimum.
We currently offer two standard sizes:
Half a pint – Ideal for wine, cocktails, or soft drinks.
Pint sized – Perfect for beer, cider, or larger servings.
Both can be printed in full colour and are stackable for easy storage and transport.
Yes. All Cupworks cups are dishwasher safe and hand washable. They’re designed for commercial use, meaning they can withstand repeated cycles in both industrial and domestic dishwashers without fading or cracking.
Many organisers use a deposit return scheme to encourage customers to reuse their cups. Guests pay a small deposit when buying their first drink, which they can reclaim when returning the cup or they can choose to keep it as a souvenir.
Because the cup has value, consumers are far less likely to discard it, reducing litter and cleanup costs significantly.
Yes. While Cupworks primarily serves the UK market, delivering to England, Scotland, Wales and Northern Ireland, we can arrange international shipping on request.
Please note that delivery times, export fees and costs will vary depending on destination.
Standard production and delivery take around 2–3 weeks from final artwork approval and payment.
For urgent orders or time-sensitive events, we also offer an express service subject to schedule availability. Contact our team to discuss your needs.
If you have a specific data or deadline, just let us know when ordering – and we will arrange everything else.
Yes. We can print multiple designs within a single order, for example, featuring different football players, logos, or artwork variations. This is especially popular with sports clubs, festivals, and promotional campaigns that want to create collectible designs.
Each Cup Works reusable cup is dishwasher safe up to 100 washes. They can also be hand-washed safely. With proper care, they retain their print and finish for a long service life.
Our cups are made from high-quality, BPA-free polypropylene (PP), they’re a lightweight, durable, and fully recyclable plastic cup. It’s designed to withstand repeated use and washing while maintaining clarity and structural integrity. They’re fully printed with your own custom design.
Join our mailing list today
